Mobile Ambassador (Part-Time)

The Mobile Ambassador is responsible for staffing mobile and community outreach events, delivering the mission of HAWS in the community.

Essential Position Functions:

• Attending mobile and community outreach events with adoptable animals; This includes but is not limited to completion of pre and post event requirements.
• Coordinating with event host the day of event, when required.
• Assist with corporate events.
• Assist with donation drives including donation pick-ups and pop-ins supplying data to the Mobile Adoption Coordinator for tracking purposes.
• Provides support to Mobile Adoption Coordinator overseeing satellite adoption centers and events.
• Maintains all supplies and equipment required for smooth operations (including mobile kits, vans, pop-ups, signage).
• Occasional Pet Pantry visits and requires a willingness to cross-train in related responsibilities.
• With the direction of the Mobile Adoption Coordinator, assist with recruiting, training and maintaining new and current staff members, interns and volunteers.
• Encourages exceptional customer service with clients & volunteers.
• Motivates volunteer team and directs workflow during events; encouraging outstanding customer service and teamwork.
• Handles challenging situations with staff, volunteers, clients and customers, referring to the Mobile Adoption Coordinator as needed.
• Assistance with solicitation of events and partners; managing long term relationships, offer marketing support.
• Communicates with necessary departments throughout shelter, to coordinate offsite animals for events to ensure all departments have animals needed for events, training and adoptions.
• Supports all large fundraisers and major events as requested and required; assists with shelter events, Friends events and corporate activities including corporate volunteering.
• Provides support to organizers and staff shelter events (Happy Tails, HAWSfest, Kitten Shower, Same Day Adoption Events, Janboree, etc.)
• Builds a positive public image by communicating appropriately, professionally and timely with media outlets, maintaining all assets, appropriately showcasing adoptable pets, providing client services, and by being courteous, helpful and receptive to the public and their needs.
• Reports regularly after each scheduled event with the Mobile Adoption Coordinator on event activities, monies raised, event pros/cons, adoptable animal(s) information while on-site to identify outcomes and engagement.
• Works with all staff in all departments for optimum collaboration.
• Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High school diploma or equivalent.
• Necessary to be able to work independently and as part of a team.
• Required ability to comprehend technical/medical terminology.
• Excellent communication (written/verbal and nonverbal) and interpersonal skills are required.
• Physical ability to lift and carry animals and supplies, bend, stoop, and stand for extended periods is required.
• Proficient use of computer, email, and the internet and shelter specific software required.
• Required ability to be approved to drive HAWS owned vehicles through insurance and DOT.
• Must be able to make decisions for all animals while considering shelter and public safety required.
• Ability to pass criminal background check.
• Must be 21 or older, valid driver’s license and ability to be insured on organization’s insurance policy.
• Ability to drive large commercial grade van vehicles.

Preferred Qualifications:

• Previous experience working with animals in a shelter, veterinary clinic, or similar setting.
• Knowledge of animal behavior, care, and welfare.

Working Conditions:

• Work is performed indoors and outdoors in all weather conditions.
• Exposure to animal dander, fur, and odors.
• Potential exposure to zoonotic diseases.
• Required to work evenings, weekends, and holidays.
• Exposure to potentially unpleasant conditions.
• Noisy, fast paced environment.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Physical Requirements:

• Ability to lift, carry, push or pull up to 50 pounds.
• Ability to look, move head, hear and have dexterity to work computer and other machinery.
• Ability to bend, stoop, and stand for extended periods.
• Ability to work in environments with loud noises and strong odors.
• Ability to analyze situations, identify issues, and develop effective solutions.
• Ability to make sound decisions based on available information and company policies.
• Ability to solve complex problems efficiently and effectively.
• Ability to pay close attention to detail and ensure accuracy in work.
• Ability to adapt to changing priorities and work environments.
• Ability to think creatively and develop innovative solutions.
• Ability to manage and cope with stress in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Ability to communicate effectively with colleagues, clients, and other stakeholders.
• Ability to understand and manage one’s emotions and empathize with others.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Submit your resume to Nichole Janny, our Business and Culture Director, at [email protected]. We can’t wait to meet you!